Customer Service & Sales
Turning everyday interactions into lasting impact.
“People may hear your words, but they feel your attitude.” — John C. Maxwell
Serving Verses Selling
Customer service isn’t about scripts, smiles, or pretending everything is fine. It’s about presence, respect, and genuine care — the kind that can’t be faked. Sales isn’t about pushing products; it’s about solving problems and meeting real needs.
In today’s world, people crave authenticity. Businesses need workers who can show up consistently, treat people well, and represent the mission with integrity. For many rebuilding their lives, learning these interpersonal skills becomes one of the most transformative parts of their growth.
Junkies Work trains people to serve with confidence, communicate with clarity, and handle challenges with maturity.
What We Teach
Customer Interaction & Communication
How to greet, assist, and guide customers with professionalism.
Tone, body language, clarity — the basics that set the entire experience.
Handling Complaints & Difficult Situations
Not every day is smooth. We teach calm responses, solutions-focused thinking, and how to de-escalate with respect.
Understanding Customer Needs
Sales isn’t manipulation. It’s listening well and offering what actually helps.
Product Knowledge & Presentation
Knowing what you offer builds confidence — in you and in the customer.
We train workers to present products and services with clarity and honesty.
Checkout, POS Systems, and Transaction Accuracy
Professional front-end work: scanning, ringing, counting back change, and keeping errors to a minimum.
Upselling & Add-On Strategies (Ethical & Helpful)
Never pushy. Always purposeful. Showing customers additional options when the moment is right.
Representing the Mission
Every interaction communicates something about the organization.
We train workers to represent Junkies Thrift, local partners, and themselves with dignity.
Why It Matters
Poor customer service destroys reputations faster than any other business weakness. But strong customer service, grounded in genuine respect, often becomes a business’s greatest strength.
This Training Helps Workers:
Speak clearly and confidently
Stay composed under pressure
Build trust with customers
Communicate solutions
Work as part of a front-end team
Reflect the values of the organization
For individuals rebuilding their lives, mastering these skills helps them step into workplaces with professionalism, maturity, and purpose.
The Heart Behind It All
People remember how you treated them long after they forget what you sold them.
Junkies Work trains workers to serve in a way that strengthens businesses and honors people.
Who Does This Training Serve?
People who:
Are entering customer-facing roles for the first time
Want to grow in confidence speaking with the public
Need interpersonal skill-building
Struggle with confrontation and want better tools
Desire to grow into supervisory or front-end leadership
Train Your Team With Excellence
Training Schedule Coming Spring 2026
Stay tuned for our full calendar of workshops and certification opportunities.
Junkies Inc.
Not just another program, but a real place for real people learning real truth and building real lives.
Get In Touch
Email: [email protected]
Address
Office: Townsend, Tn. 37882
Hours of Operation
Mon – Sat 9:00am - 6:00pm
Sunday – CLOSED
Phone Number:
(865) 323-5041
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Training People, Transforming Workplaces.
Building People Who Build Better Workplaces.
